VoiceAI handles cancellations instantly, and Appointment Accelerator fills the gap—so your schedule stays full without staff involvement.
How it works:
- Patients cancel through VoiceAI: No calls, no hold times. Cancellations are processed instantly, 24/7.
- Schedules update in real time: The appointment slot opens up immediately in your system.
- Appointment Accelerator fills the gap: The system reaches out to the right patients and offers the newly available slot.
What this means for your team:
- Reduce call volume: Eliminate manual cancellation calls and automate high-volume requests with VoiceAI
- Keep schedules full: Automatically backfill open slots—Phreesia fills 1 in 5 last-minute cancellations
- See patients sooner: Offer newly available appointments in real time, helping reduce wait times
- Save staff time: Reduce administrative workload with automation that has helped cut call volume by up to 87%
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