Simplify your phone experience with an intelligent, voice-first navigation platform powered by OpenAI.

Patients can describe their needs naturally—no more rigid menu options—and VoiceAI will recognize their intent, triage the call, and route it to the right place.

The platform offers:

• Natural conversations: Let callers speak in their own words — AI understands intent and routes them instantly.
• Multi-Language Support: Detects and switches languages automatically for seamless, inclusive interactions.
• Actionable Insights: Track call types, outcomes, and drop-off rates

This modern, flexible system replaces the traditional call tree with a faster, more personalized experience for both patients and staff.

Want a sneak peek? Watch here.

VoiceAI will support automated medication refill requests, guiding patients through a simple, consistent flow that captures all details staff need upfront – including medication name, prescriber, and pharmacy information.

Patients are prompted step-by-step to ensure they provide complete and accurate information, improving their experience and reducing the need for follow-up calls. Once the request is complete, VoiceAI automatically formats the details into a structured, standardized record for staff review.

This feature enables faster refill processing, minimizes manual data collection, and gives patients confidence that their request has been received and documented – ultimately helping staff focus their time where it matters most.

Give patients a faster, easier way to take care of balances—right over the phone.

With VoiceAI Payments, patients can securely make payments using stored payment methods, get answers to common billing questions—like balance amounts or payment options—and receive a payment link when needed. The agent can also check for balances during other calls, such as scheduling or medication refills, making it simple for patients to pay on the spot.

VoiceAI Payments helps your staff save time, reduce follow-up, and deliver a smoother billing experience with every call.